Delivery within the UK is by Royal Mail Recorded Delivery (signed for). European and International is by Royal Mail International (signed for).
For UK orders, please allow 6-7 working days(garments are printed to order). For International orders, please allow 10-11 working days (garments are printed to order).
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
We will replace goods which are deemed to be faulty. Refunds and replacements are granted at the discretion of Brag. We will exchange goods, provided the goods are returned in their original condition.
This does not include variations in garment colour, slight variations in design placement, or minor discrepancies due to the hand printed nature of our garments and prints.
Brag will not accept responsibility for differences in colour which may be a result of computer screen representation of our garments. Return postage is the responsibility of the customer but will be refunded at our discretion if the goods are faulty. Please post items to us with some form of insurance or proof of delivery service to ensure the safe return of the package.
All decisions are subject to British Law